The Editorial Board of Journal of Service Innovation is committed to upholding the highest standards of publication ethics and takes all possible measures against any publication malpractices. Authors who submit papers to Journal of Service Innovation attest that their work is original and unpublished and is not under consideration for publication elsewhere. The following ethical guidelines are adopted by our journal:

Duties of Authors

1. Reporting Standards: Authors should present an accurate account of the work performed as well as an objective discussion of its significance. Fraudulent or knowingly inaccurate statements constitute unethical behavior and are unacceptable.
2. Originality and Plagiarism: Authors must ensure that they have written entirely original works and if they have used the work and/or words of others, that this has been appropriately cited or quoted.
3. Multiple, Redundant, or Concurrent Publication: Authors should not submit the same manuscript to more than one journal concurrently. Submitting the same manuscript to more than one journal concurrently constitutes unethical publishing behavior and is unacceptable.
4. Acknowledgment of Sources: Proper acknowledgment of the work of others must always be given. Authors should cite publications that have been influential in determining the nature of the reported work.
5. Authorship of the Paper: Authorship should be limited to those who have made a significant contribution to the conception, design, execution, or interpretation of the reported study. All those who have made significant contributions should be listed as co-authors.
6. Disclosure and Conflicts of Interest: All authors should disclose in their manuscript any financial or other substantive conflict of interest that might be construed to influence the results or interpretation of their manuscript. All sources of financial support for the project should be disclosed.
7. Fundamental Errors in Published Works: When an author discovers a significant error or inaccuracy in their own published work, it is the author's obligation to promptly notify the journal editor or publisher and cooperate with them to retract or correct the paper.

Duties of Editors

1. Publication Decisions: The editor is responsible for deciding which of the articles submitted to the journal should be published. The editor may be guided by the policies of the journal’s editorial board and constrained by such legal requirements as shall then be in force regarding libel, copyright infringement, and plagiarism.
2. Fair Play: An editor at any time evaluates manuscripts for their intellectual content without regard to race, gender, sexual orientation, religious belief, ethnic origin, citizenship, or political philosophy of the authors.
3. Confidentiality: The editor and any editorial staff must not disclose any information about a submitted manuscript to anyone other than the corresponding author, reviewers, potential reviewers, other editorial advisers, and the publisher, as appropriate.
4. Disclosure and Conflicts of Interest: Unpublished materials disclosed in a submitted manuscript must not be used in an editor’s own research without the express written consent of the author.

Duties of Reviewers

1. Contribution to Editorial Decisions: Peer review assists the editor in making editorial decisions and through the editorial communications with the author may also assist the author in improving the paper.
2. Promptness: Any selected referee who feels unqualified to review the research reported in a manuscript or knows that its prompt review will be impossible should notify the editor and excuse themselves from the review process.
3. Confidentiality: Any manuscripts received for review must be treated as confidential documents. They must not be shown to or discussed with others except as authorized by the editor.
4. Standards of Objectivity: Reviews should be conducted objectively. Personal criticism of the author is inappropriate. Referees should express their views clearly with supporting arguments.
5. Acknowledgment of Sources: Reviewers should identify relevant published work that has not been cited by the authors. Any statement that an observation, derivation, or argument had been previously reported should be accompanied by the relevant citation. A reviewer should also call to the editor's attention any substantial similarity or overlap between the manuscript under consideration and any other published paper of which they have personal knowledge.
6. Disclosure and Conflicts of Interest: Privileged information or ideas obtained through peer review must be kept confidential and not used for personal advantage. Reviewers should not consider manuscripts in which they have conflicts of interest resulting from competitive, collaborative, or other relationships or connections with any of the authors, companies, or institutions connected to the papers.

Open Access Statement

Journal of Service Innovation is committed to the principle that all research should be freely accessible to the public and supports the practice of providing open access to research outputs. To this end, Journal of Service Innovation provides immediate open access to its content, ensuring that all articles published in the journal are available to readers worldwide without any subscription or access fees.

Key Features of Our Open Access Policy:

1. Free and Unrestricted Access: All articles published in Journal of Service Innovation are freely available to the public without charge. This allows for the broad dissemination of research findings and the potential for a greater impact on the academic community and beyond.
2. Creative Commons Licensing: Articles are published under the Creative Commons Attribution License (CC BY), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
3. Author Rights: Authors retain the copyright of their work and grant Journal of Service Innovation the right of first publication. Authors are encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process.
4. Long-Term Archiving: Journal of Service Innovation ensures that all published content is securely archived and preserved for the long term in multiple formats and repositories to safeguard against loss.
5. No Embargo Period: There are no embargo periods applied to articles published in Journal of Service Innovation. All articles are made available immediately upon publication.
6. Transparency and Compliance: Our open access policy complies with major open access and funding body requirements, ensuring transparency and adherence to best practices in scholarly publishing.

By adhering to these principles, Journal of Service Innovation promotes the widest possible dissemination of research, fostering a greater exchange of knowledge and advancing scientific discovery.